UPS & FedEx Contract Negotiation
You need our experts on your side of the negotiating table. We coach you through every round of a UPS or FedEx small parcel negotiation from behind the scenes; you stay in the room, on the calls, and in the carrier relationship. We never contact your carrier directly.
You Need Our Experts on Your Side of the Negotiating Table
We've coached thousands of clients through small parcel contract negotiations and collectively saved them more than $1 billion, with typical savings between 15% and 30%. This year, we're saving our clients an average of 23.6%.
The best part about our process is that it works. Time is money, and efficiency is key to our success, most clients see results within just a few weeks, not months.
- We do what we say we'll do, otherwise, you don't pay a penny
- We're confident enough in our four-step proven process that we guarantee the results
- The benchmark analysis happens before you sign any agreement with us
- You keep the carrier relationship; we never contact your carrier directly
We call the plays. You stay in the relationship
Think of us as the coach in the box, calling plays down to the field: analyzing every carrier proposal, spotting leverage, and building the strategy from behind the scenes. You, our client, are the field coach: the one in the room, on the calls, and in the relationship with UPS and FedEx.
Our role, the coach in the box
Calling plays down to the field.
We work the analysis behind the scenes so every move you make is backed by data, market knowledge and a clear strategy.
What we do
- Analyze every carrier proposal, round after round, until we reach the carrier's best offer
- Spot leverage and identify the shortfalls in each offer, with specific areas for improvement
- Build the negotiation strategy and the financial business case that makes a compelling argument to the carrier
- Draft carrier communications for you to personalize and send
Expert negotiators working behind the scenes without ever taking your seat at the table.
Your role, the field coach
In the room, on the calls, in the relationship.
We never contact your carrier directly. Every email, call, and counteroffer comes from you, backed by our analysis and coaching at every step.
How it works
- You send every email and make every call, the carrier only ever hears from you
- You personalize the communications we draft and send them directly to your carrier rep
- You forward every incoming and outgoing carrier email to us for analysis and recommendations
- Your carrier relationship stays exactly where it belongs with you
You stay the face of the negotiation with UPS and FedEx, with a full analysis team calling plays behind you.
Start to finish, our playbook typically runs 6–8 weeks
Four steps, each with a clear job and the benchmark happens before you sign any agreement with us, so you know exactly what's possible before committing.
Benchmark Analysis
About 1 week before any agreement is signed
- A thorough analysis of your parcel invoice data: by service type, zone distribution, weight distribution, and box size/DIM
- Analysis of your current carrier pricing agreement: discount levels, volume requirements, surcharge reductions, and terms and conditions
- Market-appropriate rate projections for each service and surcharge, using our proprietary market data and a clear read on whether savings potential exists
Negotiation Strategy
We turn the benchmark into a game plan built around your priorities.
- A negotiation strategy questionnaire so we understand what matters most to your business
- A communications platform and financial business case that makes a compelling argument to the carrier
- A negotiation schedule, enough time for proper proposal analysis, paced to keep momentum on your side
Behind-the-Scenes Negotiation Analysis & Advising
2–3 weeks
- We coach you through a single- or dual-carrier bid, UPS, FedEx, or both, based on your goals
- We draft carrier communications; you personalize and send them directly to your carrier rep
- You forward every carrier email to us for analysis and recommendations
- We review each proposal, identify shortfalls, and help you respond, round after round, until we reach the carrier's best offer
Compare Value & Implement
2–3 weeks
- With best-and-final offers in hand, we project the value and trade-offs of each option, bringing clarity to your decision
- Once you decide, we assist with implementing the new carrier pricing agreement and routing guide
The best part about our process is that it works
We're confident enough in our four-step proven process that we guarantee the results.
We Don't Stop at the Signature
Once your new agreement is in place, we stay engaged with ongoing monthly management to make sure the savings hold and keep growing.
- Manage receipt of carrier shipment reports and monitor monthly volumes and discount levels
- Review monthly post-audit results of your savings and our invoices so the numbers stay honest
- Prepare and deliver shipment-level detail reports and savings analyses that validate performance against your original benchmark
- Make ongoing recommendations to improve cost and service performance, with routine meetings to review carrier performance
What you get
Every engagement is built on the same performance-based promise: we do what we say we'll do, otherwise, you don't pay a penny.
- Expert negotiators working behind the scenes without ever taking your seat at the table
- A proven, guaranteed four-step process with results typically in weeks, not months
- A track record of $1B+ saved for clients, with 15–30% typical savings
- Ongoing monthly management that keeps results honest and finds future savings
- A performance-based engagement, if we don't deliver, you don't pay
Parcel savings drop straight to earnings. See how savings translate into EBITDA and enterprise value.
Frequently asked questions
No. You stay in the relationship with UPS and FedEx; we coach from behind the scenes and never contact your carrier directly. Every email, call, and counteroffer comes from you, backed by our analysis and coaching at every step.
Start to finish, our playbook typically runs 6–8 weeks. The benchmark analysis takes about a week, the behind-the-scenes negotiation analysis runs 2–3 weeks, and comparing value and implementing the new agreement takes another 2–3 weeks. Most clients see results within just a few weeks.
No. The benchmark analysis happens before you sign any agreement with us, so you know exactly what's possible before committing. It's free, and there is no obligation to engage.
The engagement is performance-based. We do what we say we'll do, otherwise, you don't pay a penny. We're confident enough in our four-step proven process that we guarantee the results, and the ongoing monthly post-audits review your savings and our invoices so the numbers stay honest.
Yes. We coach you through a single- or dual-carrier bid, UPS, FedEx, or both, based on your goals. Once best-and-final offers are in hand, we project the value and trade-offs of each option, bringing clarity to your decision before you commit.
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RelatedFind out how much you could save on your UPS and FedEx contract
Get your free, no-commitment benchmark analysis; it happens before you sign any agreement with us.
Get your free, no-commitment benchmark analysis
Start with a free analysis. We'll quantify the savings, at no cost, no obligation, so you know exactly what's possible before committing to anything.
- NDA-protected, free benchmark analysis
- Written deliverable, yours to keep, with no obligation to engage
- Performance-based, if we don't deliver, you don't pay